I don't have much to argue against all this, and I'm not motivated to because much is correct. The service is horrible and overpriced and they are very resistant to learning. Only two things: Authorities are vicious, they are sometimes a tool which can be abused, and I trust them even less than I trust a company out to make a profit. The other is, I never bought the lie from the start and I just can't grok the people who did, only to get disappointed. I don't call them stupid, I genuinely don't understand them. Edit: Being on the same side as them in this context means, that both you and the company know, and both know that the other one knows, that if what they do was declared as illegal gambling, it would cease to exist and you could no longer be a part of it. You would be on the opposite side if you quit being a customer before that happens, or never became a customer because of it. But if I understand you correctly you said you are still a customer, despite its shortcomings. Therefore I find this stance a little bit inconsequential. Please don't take this personal, it addresses everybody who keeps complaining but for some reason can't quit. We are in the same boat with them for as long as we choose our journey to last.