Thats what I was getting at, if they can't offer a planet that caters for new players, why are they advertising for new players to play the game. Its a flawed concept that I think will really hurt the game. ---------- Post added at 12:53 ---------- Previous post was at 12:52 ---------- UPDATE! "Hi, We discussed your case and decided we would make an exception and place your avatar at Port Atlantis in Planet Calypso, just so that you don't have to create a new avatar. Please note that this is a one time only thing and next time you want to travel, to a different planet or asteroid, you will have to pay the travel fee. We hope you have a fun and exciting time in Entropia Universe! Kind regards, Entropia Universe Support" So its all sorted now, thats fantastic!