not really sure if this is a general whinge or aimed at somthing in particular. MA arent unprofessional per se, they just get alot of stuff wrong alot of the time and seem unable to learn from mistakes. support isnt always bad, if you write a sensible query you get a sensible answer (might have to reword it a few times), and the auto-responces are usually because the firstline support doesnt know or doesnt have the authority to answer more fully. this is normal in any company. Can they be trusted? different propostion really and it depends on what you are trusting them with. I think the game is mis-sold to a degree, with emphasis on making ped, "real" cash economy etc and people build expectations from that. engage brain after a week playing and you should see though all that marketing fluff, it is NOT an investment in any sence (with the possibly exception of Land). It is a hobby, a passtime, that returns some revenue and a few might even profit from (just like any other hobby really). do you distrust how they deploy loot? to some degree they might, but its easier to design a fair system than an unfair system, so inclinded to believe the problems are due to flaws, both in design and implementation. again, little different to other companies. most of the issues i believe come from indesicion, conflicting strategies and so on rather than malice. i just wish they'd damn well learn to not repeat them or hold their hands up, acknowledge and fix some (like the foot guard sham). talk of how they will perfrom with planets is wide of the mark as those they are dealing with have even less experience or are old enough to know what to expect.