Entropia Support News: Login Issue Resolved

Discussion in 'Entropia News' started by EP-Newsbot, Mar 19, 2014.

  1. EP-Newsbot

    EP-Newsbot

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    The login issue preventing Gold Card users from logging in has now been resolved. Thanks for your patience during this unexpected downtime.

    Source
     
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  2. AlricBezel

    AlricBezel

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    Alric Alric Bezel
    the log in issue isn't resolved, I was putting in the correct code given by the card and my card is now locked and when I try to get to the website to enter the support area I am getting an error on the card saying "bad code", so I can't get into the game or my account now, I need to know how to get in contact in order to get this situation resolved
     
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  3. leeloo

    leeloo cOloRmAnIaC

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    LeeLoo Faith
    ouu noo.. so long for a false "solved" message? wow thats .. MAs Masterpiece :)
     
  4. AlricBezel

    AlricBezel

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    I was able to contact support, they were very fast to "resolve" the issue, but I still get the message that my card is locked. I had to send in another case, hopefully this next time they will get it fixed. I hope no one else is getting this problem with the system not accepting the numbers correctly.
     
  5. leeloo

    leeloo cOloRmAnIaC

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    maybe thats because you tried to log in during the Issue and it now is out of sync with the numbers?
     
  6. AlricBezel

    AlricBezel

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    I did get as far as being able to type numbers in during the time of checking to see if the gold card issue was fixed, could have something to do with it but I can't say, if the card is out of sync I hope they can sync it back to correct, hehe
     
  7. AlricBezel

    AlricBezel

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    The syncing is the answer, all fixed now. :)
     
    • Gratz Gratz x 1
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