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Cannot get passed character creation

Discussion in 'Guides and help' started by CommanderShepard, Jun 11, 2017.

  1. Hello Everyone,

    I am Sheppard, I am new to Entropia and bought myself the Platinum starter kit. Unfortunately I am unable to exit the character creation screen. All it does is zoom in and then zoom out back to the character creation. There is no error from the game client and it just wont move past the character creation screen.
  2. Kemlo

    Kemlo Zone of Silence

    Hi Sheppard...welcome to EU (almost)!

    I see you've also posted on PCF so I hope they manage to help if nobody here can.

    It's so long since I made my avatar I can't remember how the system works...but best of luck and I hope you get sorted soon.
  3. Welcome to Entropia. The world of endless possbiliahhee missunderstandings, bugs and broken promises.
    Also great and wonderfull people around here, that are inside this world for 17+ years and will never die...leave...
  4. Wistrel

    Wistrel Kick Ass Elf

    I'm wondering... this "zoom in zoom out" thing. Is it a sort of "blur in blur out"? If so I wonder if you have only got the character creation area downloaded and not the next destination? If you check the system chat dialog there might be some yellow text (iirc) explaining the problem.

    On the client loader, check Tools --> Planet data tab and see if the planet/area you are starting is downloaded or ticked?

    Hope you get in ok! All the best!
    • Like Like x 1
  5. It is the "blur in blur out". I have downloaded every planet and area possible though. I have opened a ticket over 36 hours ago and still have not heard back.
  6. Tass

    Tass Administrator

    36 hours till first reply on a support case is not uncommon, and it was a lot worse till some years ago. Weekends are usually slower and MA 2 months summer vacation might be too :)

    I guess you've tried everything possible already to escape the situation. Given that and that you have not really started yet I'd say create another account and try again, so you at least could find out whether it's something with your setup in general or 'just' some weird bug on your first account. That said, multiple accounts per player are not allowed (at least not when you are not a member of MindArk's buddy network), so in case you try this path you should inform them per support case that you did so to work around a bug and ask them to terminate the second account. You certainly don't want to lose the account with the Starter Kit :)
  7. narfi

    narfi Lost

    Just to verify, you have all of these downloaded to 100% ?
    (make sure to scroll down, there are lots of them)

  8. So sorry for the late reply.

    Yes everything has been downloaded 100% I am now over 72 hrs without an update from MA for support
  9. narfi

    narfi Lost

    Are you able to use the chats yet? I can't remember if they are inabled in the creation room. If you can then ask in rookie chat, there are advisor aviators often online in the rookie chat group.

    Have you checked the npcs in the creation room? Perhaps you haven t triggered a required "lesson" yet?

    Sorry just throwing ideas out... it's been years since I started and there wasn't any starting area maps then.
  10. Fixed per thread on other forum
  11. Other thread said it was server-side but in creation room, lol
  12. Wistrel

    Wistrel Kick Ass Elf

    Does the system chat say anything (yellow text)? Other thoughts are that there might be something you need to do before leaving. Might be worth finding one of the videos people have made of the starting experience in case there is something in one you've missed? try sausage fingers. I think his intro videos that cover all the free stuff in Entropia might have started in the calypso avatar making area.
  13. narfi

    narfi Lost

    Support got him moved to the main game.
    • Like Like x 1
  14. Wistrel

    Wistrel Kick Ass Elf

    Poor fellow... he nearly escaped :D

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