IMPORTANT: Update problems solved!!!

[wizzszz]

How can we help you?


Problem:
You don't know which version you have installed on your computer?

Solution:
Go to the Entropia Universe installation folder (usually "C:\Program Files\Entropia Universe\") and open the file version.txt (it's just a text file, opens in the windows notepad by default)





Problem:
You need to reinstall/full installation of EU and the normal way won't work?

Solution:
See the link to the latest full setup.exe on bottom of Post #6





Problem:
One of the updates is stuck and does always abort in the client loader?

Solution:
Go to Post #6 for the direct download links, partially mirrored here on EP, download the needed update and start it manually (with admin rights)





Problem:
You can't open the link, it always times out after a while and there is no alternative download link (mirror)?

Solution:
Go to Post #2 and try the fix described there (additional info in Post #3)





Problem:
You have downloaded the update/setup .exe but you can't run it or get other error messages?

Solution:
Go to Post #34 and follow the download instructions there to make sure the downloaded file is not corrupt or incompletely downloaded (basically, simply install this: http://download.getright.com/getright-download.exe and download it again with this tool)





Problem:
Your problem is not listed here?

Solution:
Read all the following posts, not all info is listed here yet.
If all the provided information doesn't help you please post here and provide as many informations as possible (Operating system, installed version, exact description of the error / exact text of error messages and what else you may consider helpful)

[wizzszz]

I had trouble all day to connect to the update server, it always said "error downloading" - especially very odd as only some people appear to have trouble.
Now, after quite some investigation, i have found the reason:

The client loader attempts to load the update from
dlmirror.entropiauniverse.com


Depending on where you live and what internet provider you use, this subdomain name is resolved to an IP using your closest nameserver.


From Germany (my location), it resolves to 82.99.18.23, which is actually
download1-1.ilait.se

from USA, the same subdomain resolves to 74.86.143.64, which is actually
download6-1.ilait.com


This is nothing unusual, as it is done to spread the requests to different servers to lower the load - if everything works fine you get even the closest server with that method.
But:
download1-1.ilait.se IS DOWN, hence people trying to load the update from there will get the "Couldn't connect" error.

The solution is easy but a bit tricky, i'll give a detailed explanation in the next post.


/Edit: The server is not really down, it is reachable from the USA, but internet traffic over one particular router (certain locations/internet providers all across europe) will be affected.


/Edit2:
If you need to do a full reinstall, don't use the torrent version, it relies on many people sending the file which is not the case!

http://www.planetcalypso.com/download/

[wizzszz]

1. /Edit: Make sure the EU client loader is NOT running!
2. Open this folder: C:\Windows\System32\drivers\etc\ (if you have a different windows directory, look for the System32\drivers\etc\ subfolder)
3. Start Windows Notepad as an Admin (Right click and select "Run as admin" - this step is important, it allows you to save the modified file to the protected system folder)
4. Drag the file "host" (not lmhost) from the folder above onto your open Notepad window and drop it
5. Add the line 74.86.143.64 dlmirror.entropiauniverse.com
6. Make sure there is a TAB between the IP and dlmirror and that you've pressed enter after this line
7. Save it
8. Fire up your Client loader and watch it downloading the next update
9. Log in, have fun, lose PEDs

/Edit: If opening the host file via Drag&Drop doesn't work, make a copy of it on the desktop, edit this copy, save it and then move it back to the folder named above (which will require admin rights and ofc overwrite the original file)

Your host file should look like this after the modifications:

# Copyright (c) 1993-2006 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host

::1 localhost
74.86.143.64 dlmirror.entropiauniverse.com

These modifications make the clientloader download the update from the US server instead of the server that is closest to you (which is obviously down/unreachable most of the time).

Before you modify your file, try to verify if that is the problem you're experiencing by trying to ping or tracert the server.

[Shadowsong]

Thanks for posting the links and workarounds mate...

After losing 1.5gig of the original patch via the DNA route, and another 800mb using the normal option, I eventually hauled the thing in with getright, so by the time I had the FIRST update done, it had become the single most expensive game I own, just from bandwidth costs.

Imagine my surprise when I discovered that another 688mb download awaited me. My heartfelt congratulations to MA for diverting 2K ped away from the Calypso economy into the wallets of my ISP

Not having ftp and proper torrents available is the apogee of FUBAR.

[wizzszz]

<post contents outdated, removed>

[wizzszz]

Make sure you start updating with the version update for your current version!
(See version.txt in your Entropia Universe installation folder)

Older update files have been moved to the post below.



Full installation to Version 11.0.7.48670:
entropia_universe_setup_11.0.7.48670.exe (MA Server)
File Size: 3.77 GB


update_11.0.7.48670-11.0.8.49004.exe (MA Server)
update_11.0.7.48670-11.0.8.49004.exe (EP Mirror)
File Size: 45.1 MB (47,334,737 Bytes)


update_11.0.8.49004-11.0.9.49875.exe (MA Server)
update_11.0.8.49004-11.0.9.49875.exe (EP Mirror)
File Size: 10.6 MB (11,145,216 Bytes)


update_11.0.9.49875-11.1.0.51168.exe (MA Server)
update_11.0.9.49875-11.1.0.51168.exe (EP Mirror)
File Size: 27.4 MB (28,792,392 Bytes)


update_11.1.0.51168-11.1.1.51229.exe (MA Server)
update_11.1.0.51168-11.1.1.51229.exe (EP Mirror)
File Size: 8.26 MB (8,672,043 Bytes)


update_11.1.1.51229-11.1.2.51247.exe (MA Server)
update_11.1.1.51229-11.1.2.51247.exe (EP Mirror)
File Size: 8.27 MB (8,672,300 Bytes)


update_11.1.2.51247-11.1.3.51617.exe (MA Server)
update_11.1.2.51247-11.1.3.51617.exe (EP Mirror)
File Size: 11.4 MB (12,015,993 Bytes)


update_11.1.3.51617-11.2.0.52969.exe (MA Server)
File Size: 198 MB (208,048,893 Bytes)


update_11.2.0.52969-11.2.0.53148.exe (MA Server)
File Size: 17.1 MB (18,019,309 Bytes)


update_11.2.0.53148-11.2.2.53823.exe (MA Server)
[File Size] 457 MB (479,318,841 Bytes)
[MD5] 29f0d579812c1d418b197163140df98c




update_11.2.2.53823-11.2.3.54304.exe (MA Server)
[File Size] 44.8 MB (46,978,309 Bytes)
[MD5] d9d80941c1b518ecee753bfabd1f0b88

[wizzszz]

Older Updates, just in case they are needed
(deprecated, use the full installation linked in the post above)


Make sure you start updating with the version update for your current version!
(See version.txt in your Entropia Universe installation folder)

In installation order:

Update_10.0.0.28255-10.0.0.28586.exe (MA Server)
File Size: 37.0 MB (38,891,912 Bytes)

Update_10.0.0.28586-10.0.0.28681.exe (MA Server)
File Size: 7.04 MB (7,384,811 Bytes)

Update_10.0.0.28681-10.0.0.28782.exe (MA Server)
File Size: 7.35 MB (7,710,983 Bytes)

Update_10.0.0.28782-10.0.4.29098.exe (MA Server)
File Size: 143 MB (150,200,170 Bytes)

Update_10.0.4.29098-10.0.7.29368.exe (MA Server)
File Size: 20.4 MB (21,441,599 Bytes)

----- Skip the following two updates and use the Update_10.0.7.29368-10.0.8.29700 below instead of the two Updates below -----

Update_10.0.7.29368-10.0.8.29698.exe (MA Server)
File Size: 429 MB (450,121,772 Bytes)

Update_10.0.8.29698-10.0.8.29700.exe (MA Server)
File Size: 395 MB (414,437,554 Bytes)

----- Proceed here with Updating from 10.0.7.29368 ----

Update_10.0.7.29368-10.0.8.29700.exe (MA Server)
File Size: <approx. 460 MB>


Update_10.0.8.29700-10.0.9.30235.exe (MA Server)
File Size: 32.7 MB (34,303,022 Bytes)


Update_10.0.9.30235-10.0.11.30729.exe (MA Server)
File Size: <approx. 159 MB>


Update_10.0.11.30729-10.0.14.31423.exe (MA Server)
File Size: 153 MB (160.569.264 Bytes)


Update_10.0.14.31423-10.1.0.32302.exe (MA Server)
File Size: 16.3 MB (17,116,510 Bytes)


Update_10.1.0.32302-10.1.0.32407.exe (MA Server)
File Size: 13.8 MB (14,484,178 Bytes)


Update_10.1.0.32407-10.1.2.33506.exe (MA Server)
File Size: 46.7 MB (49,073,017 Bytes)


Update_10.1.2.33506-10.2.0.34173.exe (MA Server)
File Size: 16.0 MB (16,809,658 Bytes)


Update_10.2.0.34173-10.2.1.34917.exe (MA Server)
File Size: 8.57 MB (8,987,465 Bytes)


Update_10.2.1.34917-10.2.2.35158.exe (MA Server)
File Size: 8,15 MB (8.547.715 Bytes)


Update_10.2.2.35158-10.3.0.0.exe (MA Server)
File Size: 1,13 MB (1.186.490 Bytes)


Update_10.3.0.0-10.3.0.35944.exe (MA Server)
File Size: <approx. 2.95 GB>


Update_10.3.0.35944-10.3.0.36001.exe (MA Server)
File Size: 1.07 MB (1,127,119 Bytes)

Update_10.3.0.36001-10.3.0.36176.exe (MA Server)
File Size: 7.17 MB (7,522,980 Bytes)

Update_10.3.0.36176-10.3.0.36270.exe (MA Server)
File Size: 688 MB (722,135,138 Bytes)

Full installation to Version 10.3.0.36270:
Entropia_universe_10.3.0.36270_setup.exe (MA Server)
File Size: 2.95 GB

Update_10.3.0.36270-10.4.0.36604.exe (MA Server)
File Size: 47.0 MB (49,361,912 Bytes)

Update_10.4.0.36604-10.4.2.37033.exe (MA Server)
Update_10.4.0.36604-10.4.2.37033.exe (EP mirror)
File Size: 10.8 MB (11,406,935 Bytes)

Update_10.4.2.37033-10.5.0.38121.exe (MA Server)
Update_10.4.2.37033-10.5.0.38121.exe (EP mirror)
File Size: 15.1 MB (15,836,893 Bytes)

Update_10.5.0.38121-10.5.1.38212.exe (MA Server)
Update_10.5.0.38121-10.5.1.38212.exe (EP mirror)
File Size: 7.26 MB (7,618,668 Bytes)

Update_10.5.1.38212-10.5.2.38477.exe (MA Server)
Update_10.5.1.38212-10.5.2.38477.exe (EP mirror)
File Size: 11.8 MB (12,449,712 Bytes)

Update_10.5.2.38477-10.6.0.38841.exe (MA Server)
Update_10.5.2.38477-10.6.0.38841.exe (EP mirror)
File Size: 73.7 MB (77,374,821 Bytes)

Update_10.6.0.38841-10.6.1.38964.exe (MA Server)
Update_10.6.0.38841-10.6.1.38964.exe (EP mirror)
File Size: 1.00 MB (1.049.739 Bytes)

Update_10.6.1.38964-10.6.2.39088.exe (MA Server)
Update_10.6.1.38964-10.6.2.39088.exe (EP mirror)
File Size: 104 MB (109,646,096 Bytes)

Update_10.6.2.39088-10.6.2.39119.exe (MA Server)
Update_10.6.2.39088-10.6.2.39119.exe (EP mirror)
File Size: 1.00 MB (1,052,975 Bytes)

Full installation to Version 10.6.2.39119:
Entropia_universe_10.6.2.39119_setup.exe (MA Server)
File Size: 3.00 GB

Update_10.6.2.39119-10.6.3.39166.exe (MA Server)
Update_10.6.2.39119-10.6.3.39166.exe (EP mirror)
File Size: 13.3 MB (14,030,139 Bytes)

Update_10.6.3.39166-10.6.4.39182.exe (MA Server)
Update_10.6.3.39166-10.6.4.39182.exe (EP mirror)
File Size: 1.00 MB (1,052,980 Bytes)

Full installation to Version 10.6.4.39182:
Entropia_universe_10.6.4.39182_setup.exe (MA Server)
File Size: 3.00 GB

Update_10.6.4.39182-10.6.5.39532.exe (MA Server)
Update_10.6.4.39182-10.6.5.39532.exe (EP mirror)
File Size: 9.70 MB (10,171,593 Bytes)

Update_10.6.5.39532-10.6.6.39790.exe (MA Server)
Update_10.6.5.39532-10.6.6.39790.exe (EP mirror)
File Size: 9.43 MB (9,895,243 Bytes)

Update_10.6.6.39790-10.7.0.40449.exe (MA Server)
Update_10.6.6.39790-10.7.0.40449.exe (EP mirror)
File Size: 23.2 MB (24,389,668 Bytes)

Update_10.7.0.40449-10.7.1.40575.exe (MA Server)
Update_10.7.0.40449-10.7.1.40575.exe (EP mirror)
File Size: 11.2 MB (11,844,093 Bytes)

Full installation to Version 10.7.1.40575:
Entropia_universe_10.7.1.40575_setup.exe (MA Server)
File Size: 3.00 GB

Update_10.7.1.40575-10.7.2.40969.exe (MA Server)
Update_10.7.1.40575-10.7.2.40969.exe (EP mirror)
File Size: 11.6 MB (12,194,338 Bytes)

Update_10.7.2.40969-10.8.0.42477.exe (MA Server)
File Size: 1.67 GB (1,804,287,616 Bytes)

Full installation to Version 10.8.0.42477:
Entropia_universe_10.8.0.42477_setup.exe (MA Server)
File Size: 3.01 GB

Update_10.8.0.42477-10.8.1.42850.exe (MA Server)
File Size: 12.2 MB (12,834,780 Bytes)

Update_10.8.1.42850-10.8.2.43641.exe (MA Server)
File Size: 13.6 MB (14,337,844 Bytes)

update_10.8.2.43641-10.8.3.43941.exe (MA Server)
File Size: 30.4 MB (31,881,598 Bytes)

update_10.8.3.43941-10.8.4.43999.exe (MA Server)
File Size: 8.03 MB (8,425,665 Bytes)

update_10.8.4.43999-10.9.0.44378.exe (MA Server)
File Size: 310 MB (325,069,783 Bytes)

update_10.9.0.44378-10.9.1.44517.exe (MA Server)
File Size: 8.08 MB (8,482,556 Bytes)

update_10.9.1.44517-10.9.2.45050.exe (MA Server)
File Size: 10.3 MB (10,835,747 Bytes)

update_10.9.2.45050-11.0.0.45848.exe (MA Server)
File Size: 718 MB (753,724,464 Bytes)



Full installation to Version 11.0.0.45848:
entropia_universe_setup_11.0.0.45848.exe (MA Server)
File Size: 3.83 GB


update_11.0.0.45848-11.0.1.45891.exe (MA Server)
update_11.0.0.45848-11.0.1.45891.exe (EP Mirror)
File Size: 8.11 MB (8,511,441 Bytes)

update_11.0.1.45891-11.0.2.46046.exe (MA Server)
update_11.0.1.45891-11.0.2.46046.exe (EP Mirror)
File Size: 10.5 MB (11,013,367 Bytes)

update_11.0.2.46046-11.0.3.47275.exe (MA Server)
update_11.0.2.46046-11.0.3.47275.exe (EP Mirror)
File Size: 122 MB (128,888,816 Bytes)

update_11.0.3.47275-11.0.4.47694.exe (MA Server)
update_11.0.3.47275-11.0.4.47694.exe (EP Mirror)
File Size: 24.6 MB (25,861,494 Bytes)

update_11.0.4.47694-11.0.5.47824.exe (MA Server)
update_11.0.4.47694-11.0.5.47824.exe (EP Mirror)
File Size: 12.4 MB (13,017,358 Bytes)

update_11.0.5.47824-11.0.6.48272.exe (MA Server)
update_11.0.5.47824-11.0.6.48272.exe (EP Mirror)
File Size: 11.3 MB (11,950,440 Bytes)

update_11.0.6.48272-11.0.7.48670.exe (MA Server)
update_11.0.6.48272-11.0.7.48670.exe (EP Mirror)
File Size: 176 MB (184,926,970 Bytes)

[Lykke]

You're doing an awesome job here, Wizzszz Thank you!

[Jackson]

Hello will your method work for me. This is my problem:

Ok this is what i did and i got the same errors on both ends

1. i installed with admin
2. i installed withouth admin

this is the error

Error executing

Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to
access the item.

AppData\Local\Temp\entropia\entropia_universe_10.3 .0.36270_setup.exe

Oh and i am the admin to my computer so not sure why its asking me for permissions

any thoughts on this?

[wizzszz]

Hello will your method work for me. This is my problem:

Ok this is what i did and i got the same errors on both ends

1. i installed with admin
2. i installed withouth admin

this is the error

Error executing

Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to
access the item.

AppData\Local\Temp\entropia\entropia_universe_10.3 .0.36270_setup.exe

I am not sure how you could install it without admin rights, if it requires admin rights it wont run without.

However, this is clearly and error on your side, try to download the installer to your desktop and run it from there, if this won't help review your access rights.

Where do you try to install it? C:\Program Files is the default target location, altho installing it i.e. somewhere on D:\ might help to circumvent your problem.

And ofc, check the "trivial" causes before, like HD space, and maybe turn off your antivirus software during the installation.

Oh and i am the admin to my computer so not sure why its asking me for permissions

any thoughts on this?

By default you run with reduced rights and everything that requires admin rights needs to be (at least) confirmed - this way, no executeable can modify system files w/o noticing.